CHOOSE THE
PERFECT
tenant management SOLUTION
STARTING AT JUST
$69
per MONTH, PER UNIT.
NO CONTRACTS
PadOwl
BASIC
PadOwl
PREMIUM
$69
$99
OR
* PRICES SHOWN ARE PER MONTH/ PER UNIT.
DEDICATED 24/7 LIVE SUPPORT PHONE NUMBER
24/7 ALL VENDOR DISPATCH AND FOLLOW UP
LEASE RENEWAL NOTIFICATION
VACANCY MANAGEMENT with VIRTUAL TOURS
RENT COLLECTION AND RECIEVABLES TRACKING*
DEDICATED TENANT MANAGEMENT ASSISTANT
POST MOVE-OUT COLLECTION MANAGEMENT
TENANT PORTAL ACCESS
DAILY WATER USAGE MONITORING
PRO LANDLORD ACCESS
* Cost of rent collection will be passed through to the property owner and varies on the form of payment selected by the tenant.
EXPLANATION OF BENEFITS
DEDICATED 24/7 LIVE SUPPORT PHONE NUMBER
All customers are provided a dedicated tenant phone number and marketing materials for your tenants. Your tenants will have the ability to dial your dedicated Hotline and receive live phone assistance 24/7. Our operators will relate messages, give available information and escalate issues to an assigned property management assistant
* Tenant Management assistant escalations only available in the premium $59 plan
24/7 ALL VENDOR DISPATCH AND FOLLOW UP
Our trained tenant management operators will accept your tenants repair request 24/7 and try to troubleshoot and remotely resolve the problem. If necessary we will contact your vendor of choice and dispatch them to your tenants repair requests. Once the repair is scheduled , we will follow up with the vendor and tenant via phone to make sure all work was completed to the tenants satisfaction. When necessary we will relay all problems or need for escalation to you via email or phone. When opted in, this feature will prevent many calls to you, and significantly increase your tenant satisfaction and tenant management automation.
VACANCY MANAGEMENT with VIRTUAL TOURS
LEASE RENEWAL NOTIFICATION
Renewing your lease and potentially raising rents are a very important function of every professional landlord. Property Ownership costs typically increase year over year. Failure to renew your tenants lease in a timely manner will have a negative impact on your profitability and will most often add to your vacancy rates, as month to month will have no legal obligation to stay.
We will notify you 30 days prior to your tenants lease expiration. This will give you the necessary notice to start a conversation with your tenant about a potential rent increase, or give you advanced notice of a potential vacancy.
Once a tenant has vacated your apartment, our team will immediately start marketing efforts to limit the time a vacant unit stays unoccupied. Our virtual tour platform allows us to market vacant units more efficiently and shortens the time necessary to fill vacancies . This technology allows prospects to preview an apartment, measure walls and spaces as well as view layout outs to insure that the apartment size will work for them. Previewing an apartment sets realistic expectations for a prospect and is followed up by an in person showing to confirm that the unit really works.
PRO LANDLORD ACCESS
We understand that sometimes you just need to speak with a knowledgeable fellow landlord to give you unscripted advice about a particular situation. We are very fortunate to have access to a wonderful group of very successful landlords who have agreed to volunteer their precious time to advise and assist another fellow landlord.
RENT COLLECTION AND RECIEVABLES TRACKING
Your tenants will have the ability to pay online, via a tenant portal app or in person at over 25,000 locations nationwide* all payments will be recorded on your account. Payments are made directly in the owners name and are deposited directly into your account of choice. Owners also have the options of receiving payments themselves and notifying us via text with amount and tenant details. In the event that the tenant owes money we will reach out to the tenant to motivate payment via voice and text .
* Online payments require owner to pay an additional small fee which varies based on form of payment selected by tenant ( owner can restrict certain types of payment methods) . In person payment are subject to an additional fee of $4 per payment.
DEDICATED TENANT MANAGEMENT ASSISTANT
Both tenants and landlords will have access to a dedicated Property management assistant to answer questions during normal business hours. You assigned property management assistant is your representative and a buffer between you and your tenants. Our tenant management assistance team is trained to be firm but polite and to document all communications. All calls with our property management assistance team are recorded and filed away under your tenants profile.
- Problem Resolution
It has been our experience that having an intermediary involved in the resolution process gives the owner the ability to step in and "change course" if necessary. It is difficult to do so when you are dealing directly with the tenants and your are the final authority in the decision cycle. Our property management assistants will speak directly with your tenants and assist you where possible.
TENANT PORTAL APPLICATION ACCESS
Your tenants will have access to a mobile app designed to make it easier to;
- Make Payments
- Request Repairs
- Review available account history
- obtain copies of records
DAILY WATER USAGE MONITORING
Nationwide Water and sewer expenses are becoming a bigger part of our property owners expense obligation. In NYC a single running toilet in a residential home can cost a property owner as much $1,000 per month and is an example of a problem which some tenants would not report. If your property is equipped with an AMR device your property management assistant will check your water usage on a daily basis to help spot , diagnose and resolve unreported water waste.
POST MOVE-OUT COLLECTION MANAGEMENT
Tenants often leave their apartment owing monies which owners are unable to collect. Upon move out our system will automatically refer the tenant to your selected collection agent. We will furnish the collection agency all the necessary information needed to maximize collection success.
NEW CUSTOMER (LANDLORD) ONBOARDING FEE
Our goal is to automate our responses to common problems and do so seamlessly. Our onboarding process insures that your tenant complaints and issues are addressed in a matter which agrees with your personal business goals, and we address these concerns in an automated way.
In order to achieve this goal, upon signing up for our services each customer undergoes a property management audit. Our audit will determine what areas of proper property management is being addressed and where improvement if any can be made.
The onboarding and audit process is very time consuming on our end, and our company incurs a cost can exceed the $499 amount charged. Charging an onboarding fee allows us to remain a contract free operation.
NEW TENANT ONBOARDING FEE
When your tenant moves out of your home, a process must be enabled on our end which involves inactivating the tenants account from our system and and if needed referring their information to collections. Additionally this fee also covers the cost of placing a new tenant into our system and inputting all there information. If a tenant is sourced through PadOwl then much of the required information about the new tenant will already be in our system and we will waive any onboarding fee. Further this fee allows us to maintain an obligation free operation and allow the property owner to make leasing decisions which best serve their financial interests. We only want an opportunity to lease any vacancies but in no way do we obligate our property owners to any contractual agreement obligating them to allow us to do so.